Support Engineer

Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

Purpose 

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The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. 

Duties & Responsibilities

Functions 

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ESSENTIAL 

•   Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. 
•   Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs 
•   Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. 
•   Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. 
•   Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. 
•   Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. 
•   Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. 
•   Identify, Evaluate, and Interpret trends for detailed analysis of data. 

NON-ESSENTIAL 

•   Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. 
•   Undertake continuous improvement training programs and specific projects as instructed by management. 
•   Assist Engineers with all technical support functions. 
•   Handle escalated queries from Administrators. 
•   Assist with any other duties as and when required. 

Safety

•   Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
•   Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
•   Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other

•   Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
•   Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

Supervisory Responsibilities

•   This position has NO direct supervisory responsibilities.

Reporting Relationship

•   Supervisor, Technical Support
•   Assistant Manager, Technical Support

Qualifications

Qualifications

REQUIRED

•   B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E)
•   Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
•   Knowledge of MS-Office and computer fundamentals (E)
•   Must be willing to Work from office as and when needed.

       DESIRED

•   0-1-year experience in Support Operations (P)                                                      

Knowledge, Skills, Abilities and Other Characteristics

•   Excellent Verbal & Written Communication Skills in English
•   Creative thinking and team work skills
•   Possessing a proactive, positive, “can-do” attitude
•   Gives and receives constructive feedback.
•   Able to perform multitasking. 
•   Ensures that others involved in a project or effort are kept informed about developments and plans

Additional Information

Working Conditions

This position is considered OFFICE WORK which is characterized as follows. 

•   Almost exclusively indoors during the day and occasionally at night
•   Occasional exposure to airborne dust in the workplace
•   Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.