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IT Technician, EMEAA

This role can be based at either in the Burnley or India Facility. 

Role Specific Requirements:

Salary £27-32k

  • Working with the global team provide IT support across our user base
  • Build and deploy user workstations, installing applications and utilities
  • Investigate, diagnose and resolve issues relating to hardware, software and connected devices
  • Create and manage 365 user accounts, allocating appropriate licencing and configuring mailboxes
  • Provide local, onsite support and remote support to our global user base
  • Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance
  • Troubleshooting connectivity issues – LAN, WAN, WIFI etc
  • Manage service desk tickets efficiently and effectively, adhering to SLAs

Analytical Thinking and Problem Solving:

Day to day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:

  • VPN Connectivity
  • Hardware troubleshooting
  • Virus infection
  • Password resets
  • Internet connectivity
  • Physical equipment damage
  • Hardware setup
  • User configuration

Work Experience Desirable:

Previous experience in the following;

  • Microsoft Windows desktop operating systems
  • Microsoft Active Directory
  • Microsoft Office suite
  • Android mobile devices
  • Apple mobile devices
  • Basic PC\Notebook hardware support
  • Antivirus technology and procedures

Skills & Knowledge Required:

  • Associates Degree\HND in a related discipline or relevant experience in a similar role
  • Problem solving using logical and systematic approaches
  • Good customer service

IT Technician, EMEAA

United Kingdom
Full Time Work
1 - 2 years of experience
Bachelor

Published on 17 Sep 2024