This role can be based at either in the Burnley or India Facility.
Role Specific Requirements:
Salary £27-32k
- Working with the global team provide IT support across our user base
- Build and deploy user workstations, installing applications and utilities
- Investigate, diagnose and resolve issues relating to hardware, software and connected devices
- Create and manage 365 user accounts, allocating appropriate licencing and configuring mailboxes
- Provide local, onsite support and remote support to our global user base
- Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance
- Troubleshooting connectivity issues – LAN, WAN, WIFI etc
- Manage service desk tickets efficiently and effectively, adhering to SLAs
Analytical Thinking and Problem Solving:
Day to day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:
- VPN Connectivity
- Hardware troubleshooting
- Virus infection
- Password resets
- Internet connectivity
- Physical equipment damage
- Hardware setup
- User configuration
Work Experience Desirable:
Previous experience in the following;
- Microsoft Windows desktop operating systems
- Microsoft Active Directory
- Microsoft Office suite
- Android mobile devices
- Apple mobile devices
- Basic PC\Notebook hardware support
- Antivirus technology and procedures
Skills & Knowledge Required:
- Associates Degree\HND in a related discipline or relevant experience in a similar role
- Problem solving using logical and systematic approaches
- Good customer service