IT Support Specialist - VR/31278

Join a dynamic IT Team supporting critical systems across multiple sites. This hands-on role involves technical support, asset management, and IT projects. Ideal for someone proactive and adaptable, with a strong service mindset and a desire to grow through structured training and mentoring.

Overview job description:

In this role, you will be responsible for ensuring IT services remain safe, available, and reliable by accurately carrying out a variety of IT tasks that support the overall IT objectives of the business.

Main duties and responsibilities:

• Delivering high-quality IT support and project coordination across multiple business areas.
• Contributing to achieving individual and team objectives within agreed timelines.
• Managing and improving helpdesk operations, documentation, and IT-related procedures.
• Providing technical support to users across various locations via multiple channels, including in-person and remote tools.
• Performing first- and second-line support, including hardware/software setup, upgrades, and troubleshooting.
• Supporting telecom systems, network maintenance, patching, and multi-vendor print environments.
• Participating in IT projects and strategic initiatives led by the service delivery function.
• Using and supporting a range of corporate systems and tools, including Microsoft products, Active Directory, and service desk platforms.

Desirable Skills & Experience:

• Degree qualified in a relevant IT subject.
• Previous experience working in a helpdesk environment.
• Experience installing, upgrading, and supporting a wide range of applications.
• Experience supporting hardware.
• Network administration, support and maintenance.
• M365 and Microsoft Teams.