HR Generalist - VR/31378

You will be a key part of the HR Team, supporting the efficient and consistent delivery of end-to-end HR services.

This role encompasses generalist HR support and transactional processing, contributing to the smooth operation of HR processes, data management, customer service, payroll, benefits, recruitment, query management and continuous improvement efforts.

The position interacts with employees, Managers, internal customers and the HR team, providing timely, accurate, and high-quality support.

The successful applicant will demonstrate agility in responding to shifting priorities, evolving organisational needs, and continuous change. You'll be comfortable navigating ambiguity, proactively identifying solutions, and supporting the HR team through transformation and change initiatives.

Main duties and responsibilities

• Contributing to the delivery of end-to-end HR services as part of a team supporting various functions, ensuring consistent delivery of standardised HR processes and practices.
• Carrying out service-related activities such as data entry, managing HR documentation, updating internal systems and databases, liaising with Payroll suppliers by providing relevant employee information, and responding virtually to a broad range of employee and Line Manager queries.
• Owning, monitoring and tracking the resolution of employee queries from local teams, continuously identifying and supporting opportunities for process and service improvements.
• Working collaboratively within your team to meet service delivery KPIs and provide high-quality, compliant HR services that align with business expectations and global standards.
• Regularly assessing personal performance using real-time data to highlight issues, anticipate future challenges, and identify trends for improvement.
• Building and maintaining understanding of local employment laws and cultural practices, applying this knowledge to enhance service delivery and ensure compliance with local regulatory requirements.
• Tracking and managing performance against SLAs, delivering services within agreed scope, timelines, and quality standards at a local level.

Applicants to this role require

• Open and inclusive mindset, with the ability to work effectively in a diverse team across functions and regions.
• Proactive and forward-thinking approach, with a focus on identifying and pursuing opportunities to enhance customer service delivery.
• Demonstrated capability in managing transactional tasks across geographically dispersed markets, each with distinct documentation and procedural nuances.
• Strong communication skills, able to clearly convey ideas, solutions, and information to support a high-quality local employee experience.
• Collaborative working style, comfortable partnering across HR and engaging with stakeholders at all levels to drive successful outcomes.
• Technologically adaptable and comfortable operating in virtual environments, with a positive attitude toward new digital tools and platforms.
• Experienced in maintaining high standards of confidentiality and data protection, ensuring sensitive employee data is handled securely and responsibly.
• Prior experience working in HR operations, preferably within a complex or multinational environment.
• An understanding of the oil and gas industry, working with on and offshore employees.
• Motivated to contribute to the evolution and improvement of HR service delivery within a dynamic and fast-paced organisation.
• Basic data analytics capabilities, with the ability to use insights to refine and enhance HR service performance.
• Strong proficiency in English, both written and verbal.
• Confident user of Microsoft Office applications, including Excel, PowerPoint, Word, Project Management tools, and Visio.
• CIPD Qualification or working towards (desirable).
• Familiarity with HR systems (e.g. SuccessFactors).