ERP Support Analyst - VR/31038

This permanent ERP Support Analyst role, based in Aberdeenshire, will provide first-line support for Microsoft Dynamics AX 2012 and assist in the transition to D365 Finance and Operations. Supporting global users, the role involves troubleshooting issues, contributing to training, and working with teams across finance, procurement, inventory, and manufacturing to ensure smooth ERP operations.

Overview

To Provide first-line support for global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance and Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and ensuring smooth system operation in areas such as finance, procurement, inventory, projects, and manufacturing.

Duties and responsibilities

• Delivering first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar.
• Diagnosing and resolving system issues promptly to support end-users effectively.
• Escalating more complex problems to second line and third-line support required.
• Contributing to user training and documentation on common issues and best practices.
• Assisting with ERP upgrades, patches, and system testing during the D365 implementation.
• Collaborating with finance, procurement, inventory, and project teams to maintain efficient ERP processes.
• Monitoring system performance and reporting critical issues proactively.
• Working in concert with IT and business teams to promote process improvements.

Skills, Qualifications and Experience

• Degree in information systems, business management or other relevant discipline preferable.
• SQL and Microsoft SSRS.
• Experience in supporting Tier 1 ERP system (e.g. SAP, Oracle, AX).
• Experience supporting Microsoft Dynamics AX 2012 or D365 F&O (essential).
• Understanding of finance, procurement, inventory, or manufacturing within an ERP system.
• Strong troubleshooting skills and ability to document and resolve support tickets.
• Ability to communicate technical issues to non-technical users.
• Experience with SQL, Power BI, or SSRS.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong customer-service orientation.
• Excellent written, oral, and interpersonal communication skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritise and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of applicable data privacy practices and laws.