2nd Line Support Engineer - VR/30702

Join an inclusive Aberdeen based team as a 2nd Line Support Engineer, providing expert support across Microsoft 365, Windows Server, Virtualisation, and networking. Troubleshoot hardware/software issues, support users both on-site and remotely, manage and diagnose networks, and administer MS 365 technologies. With the opportunity for career progression, certification support, and exposure to a broad range of technologies, this is an excellent opportunity!

Our client is looking for a 2nd Line Support Engineer to support the businesses growth. For this role you will require exceptional technical support abilities, be customer focused, work well in a tight-nit team and will have an eagerness for learning new technical skills and disciplines.

Main duties and responsibilities

• Technical diagnostics. Resolving both software, and hardware issues efficiently and to a great standard.
• Microsoft 365 diagnostics and administration. Supporting MS Office, Exchange, OneDrive and keeping to security best practices.
• Windows Server 2016 – 2022 Support including Active Directory and Group Policy.
• Virtualisation technology including VMWare and Hyper-V.
• Monitoring, administration and support of network technologies including firewalls, routers and switches, VLANs and VPNs.
• Supporting users via remote desktop. RDP, Citrix and Azure Virtual Desktop.

Desirable Skills and Experience

• CompTIA A+ / Network+ qualifications or equivalent experience.
• MS MCP/MCSA in relevant technologies.
• ITIL Foundation Certificate.
• MS Azure Fundamentals.
• Cisco CCNA or equivalent networking certifications.

What’s in it for me?

• Opportunities for progression into 3rd Line Support role, project-based roles or even positions of leadership.
• Exposure to a broad range of exciting technologies within a dynamic environment.
• Support in obtaining IT certifications that align with business needs and your personal career goals.
• Positive and inclusive working culture.